Privacy policy

Last updated: September 24, 2026

This policy explains how Otto Grows handles your information when you visit or buy from ottogrows.store.

What we collect

When you place an order, we may collect information you provide at checkout, such as your name, email address, billing information and order details.

Payment information is processed by our payment providers. Otto Grows does not directly store your full payment card details.

When you use our website, certain technical information may also be collected, such as your device, browser, IP address and how you interact with the store.

Why we collect it

We use your information to process your order and payment, deliver your digital purchase, provide customer support, prevent fraud, keep our store secure, operate and improve the store, and maintain records required for accounting, tax and legal purposes.

Who we share it with

We use trusted service providers where necessary to operate the store.

These currently include Shopify, which powers our online store and digital delivery, and payment providers including Shopify Payments and PayPal.

These providers process information as necessary to provide their services.

We do not sell your personal information.

How long we keep it

We keep personal information for as long as reasonably necessary to provide our services and meet applicable accounting, tax, legal and record-keeping requirements.

Your rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information.

To make a request, contact support@ottogrows.store.

Cookies

Our store uses cookies and similar technologies necessary for functions such as checkout, security and remembering your shopping session.

If we use additional analytics or advertising technologies, information about those technologies and any choices available to you will be provided as required.

International processing

Some of the service providers we use operate internationally. This means personal information may be processed outside Switzerland where necessary to provide their services, subject to applicable data-protection requirements.

Changes

We may update this policy from time to time. When we do, we will update the date at the top of this page.

Questions? Contact support@ottogrows.store